Refund & Cancellation Policy
Last Updated: August 26, 2026
At Digital Marketing, we are committed to providing high-quality digital marketing services to our clients. This Refund & Cancellation Policy explains the terms applicable to payments, cancellations, and refunds for our services.
1. Service Payments
All service fees, pricing, and payment schedules will be communicated to the client before the project begins.
Depending on the nature of the project, an advance payment may be required before work starts.
2. Advance Payments
Once an advance payment has been received and work has commenced, the payment may be non-refundable, as resources, time, and professional services may already have been allocated to the project.
3. Cancellation by Client
If a client wishes to cancel a project after work has started, the client must contact us as soon as possible.
Refund eligibility, if any, will depend on the amount of work already completed and the terms agreed upon before the project started.
Any work or services already completed may not be eligible for a refund.
4. Cancellation Before Work Begins
If a client requests cancellation before any work has started, we may consider a refund of the amount paid, subject to any applicable administrative, transaction, or processing charges.
The final refund amount will be determined based on the specific circumstances of the project.
5. Digital Marketing & SEO Services
Digital marketing services such as SEO, social media marketing, Google Ads, Meta Ads, content writing, and other marketing services involve ongoing work and professional resources.
Because results depend on several factors outside our control, refunds will not be provided solely because a particular ranking, traffic level, lead volume, conversion rate, or revenue target was not achieved, unless a specific refund guarantee has been agreed upon in writing.
6. Website Design & Development
For website design and development projects, payments related to completed design, development, content, revisions, or other work may be non-refundable.
If a project is cancelled after development has started, the refund amount, if applicable, will be determined based on the work completed and expenses incurred.
7. Third-Party Expenses
Payments made to third-party services, platforms, software providers, hosting companies, domain providers, advertising platforms, stock-image providers, or other external services may not be refundable by Digital Marketing.
Any refund from such third parties will be subject to their respective refund policies.
8. Advertising Budget
Advertising budgets paid to platforms such as Google, Meta, or other advertising networks are separate from our professional service fees.
Digital Marketing cannot guarantee a refund of advertising spend once funds have been used or charged by the relevant advertising platform.
9. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.
The time required for the refund to appear in the client's account may depend on the payment provider or banking institution.
10. Non-Refundable Situations
A refund may not be available where:
The agreed service has already been completed.
Work has already commenced and resources have been allocated.
The client has failed to provide required information or approvals.
The client changes their requirements after work has started.
The client does not achieve expected marketing results.
Third-party platforms change their policies, algorithms, or services.
Third-party expenses have already been incurred.
The client violates the agreed terms of service.
11. Refund Requests
To request a refund or cancellation, please contact us using the details below. Your request should include your name, contact information, service details, payment information, and reason for the request.
Each refund request will be reviewed individually according to this policy and the applicable service agreement.
12. Changes to This Policy
Digital Marketing reserves the right to modify or update this Refund & Cancellation Policy at any time.
Any changes will become effective once the updated policy is published on this website.
13. Contact Us
For questions or refund requests, please contact:
Digital Marketing
Email: dineshpj01@gmail.com
Phone: +91 6367844104
Website: https://learning.digitaldineshpj.com/